Frequently Asked Questions - FAQ

This is a list of frequently asked questions about RDM´s products and services:

Where can I find Rolling Door Manufacturing's products?

Our company is located in Miami, Florida, the gateway for Latin America and the Caribbean. This prime location has allowed us to become leading exporters of rolling doors into the Caribbean market.
Our high quality doors have been shipped to Anguilla, Antigua, Argentina, Bahamas, Barbados, Cayman Islands, Curaçao, Haiti, Jamaica, Puerto Rico, St. Eustatius, St. Vincent, Trinidad and Tobago, Virgin Islands, among other countries. Client References are available upon request.
You can find our high quality doors installed in more than 15 countries

I don’t need a Hurricane resistant door. Do you offer a light duty design?

We could design any rolling door and security grille according to your needs. If you are looking for a light duty door for an interior opening, we could manufacture it according to your specifications.

Which door mounting is the most appropriate for my building?

Depending on the application and the opening’s size, headroom and side room, you can choose either face of wall or between jambs mounting. Please refer to the Common Mountings links in the Rolling Steel and Security Grille pages.

Face of Wall

This is the most common door mounting. The door guides are mounted directly to the wall either inside or outside the structure. Side clearance is allowed for tension wheel and operation mechanism.

Exterior Face of Wall Interior Face of Wall

Exterior Interior

Between Jambs

The door guides are installed between the jambs of the opening. The clear opening size will be reduced to allow mounting of the counterbalance mechanism.

How should I measure the opening where the door(s) will be installed?

It is very important to determine which type of mounting is the most appropriate for your opening because the measurements for each type of mounting are different.
Please refer to the following drawing to see the measurements needed to manufacture the door(s).

How to Measure a Door

Please fax us that format and specify if the dimensions you provided are in centimeters, meters, or feet and inches.

What methods of payment do you accept?

Cash, check and if you are submitting payment from outside the United States, the best method of payment is a wire transfer (please contact our office for wire transfer information).

Would you deliver the door(s) to my local freight forwarder?

We provide local delivery to freight forwarder or agent in Miami-Dade and Broward areas. The door(s) could also be picked up at our warehouse. For large orders, a 20’ or 40’ container could be dropped off at our warehouse to be loaded with the doors.

How do you protect the door(s) from being damaged in shipping?

The door(s) are shipped in a wood crate; in addition, each curtain and its hardware are protected with bubble wrap and poly sheeting. However, the wood crate should be handled with care and no other objects should be placed on top of it to prevent any damage.

Exterior Interior

How long will it take to receive the door(s)?

Usually it takes one week for the door to be manufactured and shipped to the freight forwarder.

How do I install the door(s)?

We will include an Installation and Maintenance Manual with every door. We recommend finding qualified technicians to install the door and electricians to install the motor operators.

We cannot find qualified installers, can you assist with the installation of our doors?

If the customer requires, we can send a technician to assist and supervise the installation of the door(s) to any part of the world. We can also send a technician for the final field check prior to the manufacture of the door(s).

Please let us know if you need more information. We would gladly answer your questions and solve your special needs.